This is also true:

We end up with every problem. Developer code problems, putting together BBQ grills¹, electrical issues, lighting, copiers, doors, staplers, and any complex business task no matter how little it has to do with actual systems — it all winds up in my department eventually. I’ve done a lawyer’s job, an accountant’s job, an engineer’s job, an insurance adjuster’s job, a graphic designer’s job, a developer’s job, a DBA’s job, a lecturer’s job and many many others. And no, I am not talking about making sure their computer works and that they have access to the tools they need. I mean actually doing the work they should be doing ².

The peril of being the only team that can troubleshoot and reliably solve problems is that you end up as the dumping ground for all problems. And then are hounded ceaselessly about them even if they have nothing to do with you or your department.

It is not fun.

1. No, I am not making this up.
2. I absolutely refuse to do this anymore. I’d rather be fired.