This comment is exactly right.

I am old enough to remember when companies had large training departments, there was an actual training period, and most departments were adequately staffed. That started disappearing (along with pensions) during the 2001 recession and then all of that was completely eliminated in the name of “efficiency” during and after the Great Recession. People younger than 42 or so cannot remember how it used to be. But it was better.

Now, 10-20 job roles are collapsed into one or eliminated altogether. For instance, Microsoft doesn’t even have QA anymore. And it shows. The developers and to a larger extent the users are expected to handle this.

This same process happened across industries as MBAs took over, corporations concentrated on stock buybacks and enriching execs and shareholders short-term rather than any longer term sustainability. And we see how that played out.