Also, as most of you reading this are not familiar, at the true enterprise level hardware support simply cannot be that shoddy as what Synology is offering. Since that higher tier is what they are attempting to move to, having a drive show up “lol, whenever” is simply not any sort of acceptable answer.
I worked at a hosting provider a while ago. We had very large HP 3PAR SANs (60+ drives in each). When a drive failed in those we often had a replacement in two hours. Yep, two hours. Someone from HP literally drove from the distribution center with the drive or drives, showed up at our datacenter, put the drive in and verified it worked. We were by contract guaranteed a new drive within four hours but almost always received it much sooner. And we paid dearly for that, by the way.
Until Synology can offer something close to that, they ain’t enterprise shit. They’re just playing pretend; hoping to capture the margin but not providing what’s required by the true enterprise market.