Synology Lost the Plot with Hard Drive Locking Move.
I was previously a loyal Synology customer. No longer. I will never buy one of their devices again. Their lock-in model means paying more for drives that aren’t even as good as the ones I already use and are vastly slower to receive if something goes wrong.
And as the article points out, if Synology goes out of business you’re fucked. You will not be able to find working replacement drives.
Big nope. There are tons of alternatives out there. Shit, I have the skill to build my own NAS from scratch. And no, I don’t mean TrueNAS. I mean using the raw tools (mdraid etc.) and making it work. That’s what I did before Synology was even a thing. I can do it again if needed. All I really use a NAS for anyway is storage (not transcoding etc.) so it’s not even that hard.
I got into a rather salty exchange with some clown-ass Synology product manager I emailed directly about this, which was fun. Entertaining, at least. I’m very good at making people angry, which might not be that productive but is certainly enjoyable when I make a doofus fume.
No matter the price or even lock-in, a vendor that can’t get a NAS drive to me in 24 hours is fucking worthless. For home, but especially for enterprise. Just to make that clear.
So there are at least four major reasons to steer clear of Synology now: ancient hardware, lock-in, price, and donkey-based shipping.
Avoid, avoid, avoid.